Karuk Tribal TANF Program (KTTP) Family Services Specialist II

Under direct supervision the Family Services Specialist II will be trained to perform specialized public assistant eligibility and grant determination assignments. They will be trained to apply regulations and procedures to determine eligibility for assistance and provide counseling referrals and advice to support the academic, personal and social development of assigned cases. Will be trained to develop and monitor participants’ progress towards goals established in the family self-sufficiency plans. Expected to maintain confidentiality of all privileged information. Will support Low Income Assistance Program (LIAP) program services as needed.

1. Performs receptionist/data entry duties for department staff.  Receives telephone calls and greets visitors; answers routine and procedural inquiries personally; and refers other matters to appropriate staff members.

2. Receives, reviews and assists in processing applications received. Enters all applicable documents supporting the applicant’s application, into the Tribal Assistance System (TAS) system via imaging and sending the processed application to the assigned staff person.

3. Updates the TAS system on all additional information received. Includes but not limited to; processing supportive service requests, school information, imaging, project information.

4. Interviews, advises and guides a diverse population of clients to assess employability, barriers to employment and need for public assistance as assigned.

5. Knowledge of ordinances, rules, regulations, policies, procedures, goals and eligibility criteria for Tribal low-income assistance programs, as well as non-Tribal (ex; County, State, and Federal) programs to
which low-income Tribal members may be referred for additional assistance.

6. Determines benefit eligibility, identifies need for ancillary services/payments as assigned.

7. Reviews and explains the client’s rights and responsibilities, program regulations, policies and eligibility for participation in the program.

8. Refers clients to other services; including but not limited to: childcare, job placement, educational facilities, and any necessary intervention services as assigned.

9. Maintains strict confidentiality of all facets of programs and client records.

10. Monitors and maintains case record files on individual client achievements, work participation activities, and participates with client and relevant staff in the development of Family Success Plans for progress toward goals as assigned.

11. Monitors accuracy and completeness of case records in the electronic case management system and case record files.

12. Organizes caseload, maintains compliance with program policies and procedures, and ensures that delegated tasks are completed.

13. Ability to research and correctly interpret rules and regulations concerning eligibility.

14. Gains knowledge of policies and procedures governing Temporary Assistance for Needy Families and/or regulations governing eligibility and grants for cash aid.

15. Gains knowledge and familiarity with community resources that provide ancillary services such as transportation, childcare, housing, training, and health services.

1. Knowledge of applicable tribal, federal, state, county, and local laws, regulations, and requirements.

2. Knowledge of managerial and reporting procedures

3. Demonstrates ability to use a variety of computer programs and in particular understand, and when necessary, operates software such as Windows 10 and MS Office Suite applications.

4. Demonstrates strong organizational skills, be able to prioritize duties and ensure timely completion of tasks.

1. Associate’s Degree (AA/AS) or higher or must possess high school diploma or equivalent and 1-year general experience or 1-year specialized experience assisting professionals in one or more social programs such as family services, child services, senior services, mental and developmental disability services, substance abuse programs, juvenile corrections programs or occupational skills programs.

2. Must adhere to all departmental, tribal, federal and state laws regarding confidentiality.

3. Must be a self-starter, well organized, and willing to learn new skills.

4. Must possess valid driver's license, good driving record, and be insurable by the Tribe's insurance carrier.

5. Must successfully pass a pre-employment drug screening test.

6. Must adhere to required pre-employment background check, crim check and FBI fingerprints. Additionally, (IF applicable): Investigation of character as required by the Indian Child Protection and Family Violence Act (ICPFVP). The minimum standards require an investigation that shall include: a check of fingerprint files of the Federal Bureau of Investigation (FBI) and to appropriate local law enforcement agencies. The applicant must not have been found guilty of, or entered a plea of no contender or guilty plea to any felonious offenses or two or more misdemeanor offense under Federal, State, or Tribal law involving crimes of violence; sexual assault, molestation, exploitation, contact or prostitution; crimes against persons; an offense committed against children.