Telehealth Medical Assistant

The Telehealth Medical Assistant (MA) will work under the supervision of the

Telehealth Coordinator to provide medical, administrative and nursing support

services. These include but are not limited to phlebotomy, injections, and brief

assessments such as vital signs, height and weight and reasons for visit. Under

supervision, this position will perform Clinical Laboratory Improvement

Amendments (CLIA) waived laboratory tests. The Telehealth MA will

document in accordance with the established Patient-Centered Care (PCC)

policy. This position will answer telephone calls and respond to telephone and

in person requests for clinic information. The Telehealth MA will schedule,

reschedule and cancel appointment using the eClinical Works System. Works

with the entire healthcare team to promote a positive attitude and an

environment of patient-centered service, continuous quality improvement,

compliance with Accreditation Association for Ambulatory Health Care

(AAAHC) Ambulatory Healthcare Standards, and other statutory

requirements. This position will work as a team member. The Telehealth MA

has knowledge of and understands clinic policy and procedures.

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1.Proficiently schedules, reschedules, and cancels patient appointments using eClinical Works, the patient registration and appointment scheduling modules.

2.Confirms eligibility or reimbursement status and update patient demographic information on eClinical Works.

3.Efficiently answers the telephone and route call(s), record and take messages as appropriate.

4.Efficiently contacts patients to confirm appointments, notifies them of unavoidable delays or cancellations,and sends out appointment reminders.

5.Provides office support as ex; typing, filing etc.

6.Maintains the confidentiality, security, and physical safety of patient’s health records at all times.

7.Works an alternate work schedule as needed to provide for client and program needs.

8.Provides medical and nursing support services, which includes phlebotomy, injections, brief assessments such as vital signs, height and weight and reason for visit.

9.Documents using approved Patient-Centered Care (PCC) policy.

10.Performs Clinical Laboratory Improvement Amendments (CLIA) waived laboratory test under supervision.

11.Provides assistance to the Telehealth Coordinator.

12.Assists with the cleaning of equipment and maintaining supplies and the taking of inventories as directed.

13.Routine duties shall include providing medical services, and other health care-related services in homes, schools, clinics, job sites, and other community locations within the Karuk Tribe’s Service Area.

14.Assists the Telehealth Coordinator in processing incoming referrals.

15.Assists the Telehealth Coordinator with administrative duty such as, but not limited to retrieving Lab and Imaging results, sending reminder letters and medical records scanning. Prepares documentation for Telemed agency.

16.Manages Telehealth clinic in Coordinator’s absence.

17.Takes vitals for Tele psych clinics.

18.Completes data entry and data collections as instructed by Telehealth Coordinator.

19.Will be cross trained as Medical Assistant and will work on the floor as needed.

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1. Demonstrates ability to use a variety of computer programs and in particular understand, and when necessary,operates software such as Windows 10 and MS Office Suite applications.

2. Demonstrates strong organizational skills, be able to prioritize duties and ensure timely completion of tasks.

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1.Must have a high school diploma or equivalent.

2.Must have:

a.Medical Assistant experience and/or as an Emergency Medical Technician (EMT) or a CertifiedNursing Assistant (CNA); and/ or

b.College level education in health specific courses as they relate to rendering care in the health caresetting; and/or

c.Certification in Phlebotomy.

3.Telehealth experience in a clinical setting preferred.

4.Must become certified and remain current in infant, child, and adult Basic Life Support (BLS),Cardiopulmonary Resuscitation (CPR) and First Aid.

5.Must successfully pass Telehealth training to obtain certificate of Telehealth Health Insurance Portability andAccountability Act (HIPAA), Telehealth presenting and pass eye-PACS certification training within 60 daysof hire.

6.Must have experience with electronic health record systems like eClinical Works.

7.Must have the ability to become sufficiently knowledgeable in policies and procedures to accurately answerquestions from internal and external inquires.

8.Must provide documentation of immunity to measles, and rubella, or become vaccinated with there commended vaccines and hepatitis B vaccine. Must test for Tuberculosis (TB) at time of hire and per National Centers for Disease Control (CDC) guidelines as required. Must have an annual health exam and a Flu or exemption as required.

9.Must be a self-starter, well organized, and willing to learn new skills.

10.Must possess valid driver's license, good driving record, and be insurable by the Tribe's insurance carrier.

11.Must successfully pass a pre-employment drug screening test.

12.Must adhere to required pre-employment background check, crim check and FBI fingerprints. Additionally, (IFapplicable): Investigation of character as required by the Indian Child Protection and Family Violence Act(ICPFVP). The minimum standards require an investigation that shall include: a check of fingerprint files of theFederal Bureau of Investigation (FBI) and to appropriate local law enforcement agencies. The applicant must nothave been found guilty of, or entered a plea of no contender or guilty plea to any felonious offenses or two or moremisdemeanor offense under Federal, State, or Tribal law involving crimes of violence; sexual assault, molestation,exploitation, contact or prostitution; crimes against persons; an offense committed against children.

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