Site Search
Gaming Supervisor
Summary
The Gaming Supervisor is responsible for providing direct operational supervision of Table Games and Slot operations during their assigned shift. This position ensures that all gaming activities are conducted in accordance with Tribal Gaming Commission regulations, internal controls, Title 31 requirements, and departmental policies and procedures. The Gaming Supervisor maintains a professional, entertaining, and secure gaming environment while supporting team members, protecting company assets, resolving guest concerns, and delivering exceptional guest service.
Responsibilities
1. Supervise the day-to-day operations of Table Games and Slot departments during the assigned shift.
2. Monitor gaming activities to ensure compliance with Tribal Gaming Commission regulations, internal controls, Minimum Internal Control Standards (MICS), Tribal Internal Control Standards and departmental policies and procedures.
3. Observe table game operations to ensure proper dealing procedures, payouts, fills, credits, and game protection standards are maintained.
4. Authorize slot jackpots, machine openings, fills, and minor variances in accordance with established procedures and limits of authority.
5. Respond to and resolve guest concerns, disputes, and questions in a professional and timely manner.
6. Maintain accurate documentation related to guest disputes, jackpot paperwork, Title 31 transactions, incident reports, and other required records.
7. Provide leadership, direction, and support toDealers, Dual-Rates, Slot Attendants, and other assigned gaming team members.
8. Monitor team member performance and providecoaching, guidance, and corrective action when appropriate.
9. Ensure adequate staffing levels are maintained and communicate staffing concerns to the Gaming Shift Manager.
10. Conduct daily shift briefings and communicate operational updates, promotions, and service expectations.
11. Assist in training new team members and reinforcing departmental procedures and service standards.
12. Promote and maintain a clean, safe, and professional gaming environment.
13. Maintain knowledge of all property amenities, Players Club benefits, marketing promotions, and special events.
14. Coordinate with Security, Cage, Marketing, Surveillance, and other departments to ensure efficient casino operations.
15. Identify suspicious activity, policy violations, or operational irregularities and promptly notify the Gaming Shift Manager and Surveillance as appropriate.
16. Assist with table inventories and ensure proper accountability of gaming assets during shift transitions.
17. Ensure all gaming equipment and machines are functioning properly and coordinate repairs through appropriate departments when necessary.
18. Complete shift reports and communicate significant occurrences to the Gaming Shift Manager.
19. Perform additional duties as assigned.
Standard Conduct
- Adheres to Tribe's and Program's confidentiality and personnel policies.
- Be available for local and out of the area travel as required for job related training and various activities.
- Attends all required meetings, trainings and functions.
- Be polite and maintain a priority system in accepting other job-related duties as assigned.
Qualifications
- Demonstrated ability to work effectively with Native American youth and family members in culturally diverse environments.
- Displays the ability to establish and maintain harmonious working relationships with other employees and the public.
- Demonstrates the ability to manage time well and work under stressful conditions with an even temperament.
- Demonstrated ability to understand and follow oral and written instructions.
Additional Qualifications
Working Conditions & Environment:
1. Must be able to work in a smoke-filled environment.
2. Must be available to work all shifts, including weekends, holidays, and special events.
3. Must be able to stand and walk for extended periods of time.
4. Must be able to work effectively in a fast-paced casino environment.
5. Must be able to lift, push, or pull up to 25 pounds.
6. Must remain calm and professional during stressful situations and guest interactions.
Level of Authority & Restrictions:
1. Supervise Table Games and Slot operations during the assigned shift.
2. Authorize gaming transactions within established departmental limits and procedures.
3. Recommend disciplinary action and participate in performance evaluations.
4. Initiate incident documentation and escalate significant operational issues to the Gaming Shift Manager.
5. Maintain accountabilityfor assigned gaming keys and other sensitive assets as authorized.
Requirements
1. Must be at least twenty-one (21) years of age.
2. High School Diploma or GED required.
3. Minimum two (2) years of experience in Table Games, Slots, or a combination of both within a casino environment.
4. Minimum one (1) year of supervisory, lead, or dual-rate experience preferred.
5. Knowledge of Table Games procedures, rules, and game protection standards.
6. Knowledge of Slot operations, jackpot procedures, and basic slot accounting practices.
7. Working knowledge of Title 31 requirements and internal controls.
8. Strong leadership, interpersonal, organizational, and communication skills.
9. Ability to make sound decisions in a fast-paced environment.
10. Must possess reasonable ability to communicate in English.
11. Must be able to work independently with minimal supervision.
12. Must have employment eligibility in the United States.
13. Must successfully pass pre-employment drug testing and a criminal background investigation.
14. Must have a Tribal Gaming Class A License (or the ability to obtain and maintain alicense) as a requirement for this position.
15. Must have a California State Key Gaming license (or the ability to obtain andmaintain a license) as a requirement for this position.
16. Must adhere to all confidentiality requirements.
17. Indian preference will be observed in the hiring process.
Tribal Preference Policy
In accordance with the TERO Ordinance 93-0-01, Tribal Preference will be observed in hiring.
Veteran's Preference
It is the policy of the Karuk Tribe to provide preference in hiring to qualified applicants claiming Veteran’s Preference who have been discharged from the United States Armed Forces with honorable or under honorable conditions.
Application Instructions
The Karuk Tribe does not process Rain Rock Casino Employment Applications. We only post for visibility. Please contact Rain Rock directly for your employment inquiries.