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Special Events Team Member
Summary
Under direct supervision of the Special Events Manager the ideal candidate will be dedicated to providing exceptional customer service throughout the entire event process, ensuring the highest standards of customer satisfaction. This role involves maintaining a meticulous level of cleanliness and adherence to sanitary practices, addressing any concerns promptly and effectively, and representing the organization with a professional appearance and demeanor at all times. The successful individual will be committed to creating a welcoming and seamless experience for all guests, upholding the values of quality and professionalism. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all inclusive.
Responsibilities
1. Perform all responsibilities in compliance with company standards, policies, and procedures.
2. Uphold, support, and promote Rain Rock Casino Resort’s “Winning Attitude” company-wide culture.
3. Duties may involve table service for banquets, ushering at entertainment events, event preparation, setup, and closure, including tasks such as setting up and packing away tables,chairs, stages, dance floors, tablecloths, and place settings.
4. Address guest inquiries and concerns promptly, referring unresolved issues to the appropriate management team
.5. Exhibit a positive, cooperative attitude and maintain a professional appearance and demeanor while performing duties.
6. Deliver prompt, efficient, and courteous service to guests in alignment with departmental standards.
7. Ensure high standards of cleanliness and adhere to sanitary practices consistently.
8. Keep all areas clean and free of potential hazards to ensure safety.
9. Maintain thorough knowledge of available menu items and service protocols.
10. Demonstrate politeness and prioritize tasks while accepting additional job-related duties asrequired.
11. Perform other duties as assigned.
Standard Conduct
- Adheres to Tribe's and Program's confidentiality and personnel policies.
- Be available for local and out of the area travel as required for job related training and various activities.
- Attends all required meetings, trainings and functions.
- Be polite and maintain a priority system in accepting other job-related duties as assigned.
Qualifications
- Demonstrated ability to work effectively with Native American youth and family members in culturally diverse environments.
- Displays the ability to establish and maintain harmonious working relationships with other employees and the public.
- Demonstrates the ability to manage time well and work under stressful conditions with an even temperament.
- Demonstrated ability to understand and follow oral and written instructions.
Additional Qualifications
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills or abilities required.
1. Must be at least 21 years of age.
2. Unless otherwise specified, event personnel must wear black slacks (not jeans or leggings),black shoes and a solid white button down long sleeve shirt. RRCRH will provide aprons when necessary.
3. Apply common sense understanding to carry out simple instructions.
4. Highly self-motivated and directed.
5. Must be able to communicate effectively with Guest, Team Members, and Management in both written and verbal form.
6. Using a hand truck or flatbed cart with or without assistance.
7. Ability to effectively prioritize and execute tasks in a high-pressure environment.
8. Extensive experience working in a team-oriented, collaborative environment.
9. Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
10. Must have employment eligibility in the U.S.
11. Must adhere to confidentiality policy.
12. Must successfully pass a drug screening test and criminal background check.
13. Native American preference will be observed in the hiring process.
Working Conditions & Environment:
1. The noise level in the work environment is usually loud.
2. Must be able to work well with all Team Members.
3. Must be able to maintain focus in a high volume, fast paced environment.
4. Must be able to multi-task.
5. Must be willing to work in a smoke-filled environment.
6. Have ability to work all shifts, weekends, holidays & special events as needed.
7. Must have ability to work in a fast-paced atmosphere.
8. Must possess the ability to lift at least 50 pounds.
9. Must be able to stand for long periods of time.
Level of Authority & Restrictions:
Non-supervisory position.
Veteran’s Preference:
It shall be the policy of the Karuk Tribe and Rain Rock Casino to provide preference in hiring toqualified applicants claiming Veteran’s Preference who have been discharged from the UnitedStates Armed Forces with honorable and under honorable conditions.
Tribal Preference Policy
In accordance with the TERO Ordinance 93-0-01, Tribal Preference will be observed in hiring.
Veteran's Preference
It is the policy of the Karuk Tribe to provide preference in hiring to qualified applicants claiming Veteran’s Preference who have been discharged from the United States Armed Forces with honorable or under honorable conditions.
Application Instructions
The Karuk Tribe does not process Rain Rock Casino Employment Applications. We only post for visibility. Please contact Rain Rock directly for your employment inquiries.