Human Services Receptionist

Greets, escorts, and interviews incoming clients/community members to obtain or update required

information. Answers and routes telephone calls and responds to telephone and in person requests

for information in a sensitive and confidential manner. Must be knowledgeable of policies,

procedures and client’s rights and shall so advise clients. Encourages clients to adhere to

appropriate behavior as described in the policy on client conduct. Schedules and cancels

appointment using the Electronic Records System (RPMS). Works with the entire team to promote a

positive attitude and an environment of client-centered service, continuous quality improvement,

compliance with Accreditation Association for Ambulatory Health Care’s (AAAAHC) Ambulatory

Healthcare Standards and other statutory requirements.

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1.Schedules, reschedules, and cancels client appointments using RPMS, the client registration and appointment scheduling modules.

2.Provides daily appointment schedules to each applicable clinical staff member.

3.Collects billing information, e.g., Medicaid, Medicare, and Private Insurance, compile pertinent daily sheet information, etc., and correctly collects and records payments,including the use of credit card verification and processing machines.

4.Registering clients, noting the time of arrival, checking for changes in eligibility orreimbursement status and updating their demographic information on RPMS.

5.Provides clients with the required intake forms, and assist them in completing them asneeded.

6.Advocates and ensures acceptable client conduct in the lobby and shall keep lobby and restroom neat.

7. Answers the telephone and route call(s) to appropriate person(s).

8. Responsible for updating voice mail messages or announcements on front office phone, as needed or instructed.

9. Contacts clients to confirm appointments, notify them of unavoidable delays or cancellations and to send out appointment reminders.

10. Assist and route medication’ refills as appropriate.

11. Sorts incoming mail and messages into distribution/voicemail boxes, and processes outgoing mail.

12. Provides office support for example; typing, filing, logging in mail, etc.

13. Maintains the confidentiality, security, and physical safety of client’s health and other records at all times.

14. Available for local and out of the area travel as required for job related training.

15. Is polite and maintains a priority system in accepting other position related job duties as assigned.

16. Assists Behavioral Health clients with coordination of transportation as needed.

17. May work an alternate work schedule as needed to provide for client and program needs.

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1. Must have High School Diploma or equivalent.

2. Must have excellent computer skills and knowledge of Microsoft Office Suite of products; knowledge of EHR desired.

3. Must possess excellent telephone skills and make a positive first impression on clients and visitors to the clinic.

4. Must possess a valid driver’s license, good driving record, and be insurable by the Tribe’s insurance carrier.

5. Must adhere to the Tribe’s confidentiality and Health Information Portability and Accountability Act (HIPAA) policies.

6. Must become certified and remain current in infant, child, and adult Cardiopulmonary Resuscitation (CPR) and First Aid within 6 months of employment.

7. Must successfully pass a pre-employment drug screening test and be willing to submit to a criminal history check.

8. Must provide documentation of immunity to measles, rubella and/or become immunized with the recommended vaccines, including Hepatitis B. Must test annually for Tuberculosis (TB).