Technology Coordinator

Summary

The CWS Technology Coordinator performs specialized and technical activities to design, oversee and coordinate the Karuk Child Welfare Services software systems and services; provides technical assistance and guidance to the staff by supporting and coordinating tasks related to the social services automated system; serves as the main point of contact for users of the Program’s information systems. Incumbents are required to apply highly developed knowledge of computer hardware equipment, Child Welfare Services/Case Management System (CWS/CMS), Child Welfare Services California Automated Response and Engagement System (CWS/CARES) and the Tribal Assistance Software (TAS) software application .

Responsibilities

1. Perform highly complex work in the development and maintenance of computerized information systems, on-line information systems, networks and servers; diagnose and resolve network problems and server management issues.
2. Coordinate and oversee the planning, development and use of the CWS automation systems and services, including hardware maintenance and the updating of software; install and integrate personal computer software and hardware.
3. Assist CWS staff in time study form creation, compilation, and provide to the fiscal department.
4. Analyze, specify, design and test new application systems to meet program needs.
5. Assist in the interpretations of Tribal, State, and Federal regulations to determine impact on assigned system functions and develop system modifications to ensure compliance with regulations.
6. Implement applicable regulations, laws and policies that govern use of the State’s child welfare information system.
7. Create reports and other information in the format requested by the State from its child welfare information system used by the Tribe.
8. Monitor the Tribe’s data protection as outlined in the Data Sharing Addendum between the Karuk Tribe and the California Department of Social Services.
9. Serve as the liaison to the California Department of Social Services Systems Coordinator.
10. Participate in developing, implementing, and coordinating operating policies and procedures related to the Program’s automated system.
11. Consult with and advise staff and users on technical problems, legal and system requirements, and tribal policies & procedures that impact operation of the computer system; solve system problems using available resources such as data processing or improved manual methods; track reported problems through resolution.
12. Authorize system access to users.
13. Monitor system performance by performing regular tests, troubleshooting, and integrating new features.
14. Develop, generate and distribute reports.
15. Track and coordinate new computer/electronic equipment purchases, and equipment maintenance and repair requests.
16. Provide technical assistance to all staff.
17. Coordinate with the IT Department for hardware purchases, network management, and server management.
18. Be available for local and out-of-area travel as required for job-related training.
19. Coordinate and/or attend all required meetings and functions as required.
20. Perform other related duties as assigned .
    

Qualifications

1. Knowledge of the principles, procedures, techniques, nomenclature, and operation of computer systems.
2. Working knowledge of and ability to maintain computer equipment, maintenance procedures, hardware configurations, and operating principles.
3. Capabilities, limitations, characteristics, and uses of computer information systems, related hardware, various software application programs, and operating systems.
4. Knowledge of training methods and techniques including interpreting automated information systems.
5. Ability to organize work, set priorities, meet critical deadlines and follow up assignments with minimal direction.
6. Ability to work effectively with Native American people in culturally diverse environments.
7. Ability to establish and maintain harmonious working relationships with community members, other employees and the public .
   

Requirements

1. BA/BS in computer science, information technology or a related field preferred; or minimum two years of computer software installation, maintenance and repair, and networking experience. Equivalent progressively responsible work experience may substitute.
2. Basic understanding of Indian Child Welfare Act (ICWA) and Adoption and Foster Care Analysis and Reporting System (AFCARS).
3. Must adhere to an investigation of character as required by the Indian Child Protection and Family Violence Prevention Act, including FBI and local law enforcement fingerprint checks; must not have been found guilty of, or entered a plea of no contest or guilty to any felonious offense or two or more misdemeanor offenses involving crimes of violence, sexual assault, molestation, exploitation, prostitution, crimes against persons, or offenses committed against children.
4. Excellent verbal and written communication skills with attention to detail.
5. Strong computer and technical skills (Word, PowerPoint, Excel, Outlook); demonstrated analytic skills including statistical methods, strong writing, problem solving, and communication skills. Experience working effectively with leaders among Native American communities, government agencies, academic communities, medical and health-related organizations, and the public required.
6. Valid driver’s license, good driving record, and insurability by the Tribe’s insurance carrier.
7. Documentation of immunity to measles and rubella, Hepatitis B vaccination, TB test as recommended by CDC, annual influenza vaccine, and annual health examination.
8. Must pass pre-employment drug screening and criminal background check.
9. Adherence to Karuk Tribe personnel policies and procedures.
10. Ability to maintain strict confidentiality of records and information.
11. Adherence to HIPAA and 42 CFR Part 2 confidentiality standards .
    

Physical and Mental Requirements

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, and/or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: Frequently required to walk, stand, and use hands to finger, handle, or feel; occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear; must occasionally lift and/or move up to 20 pounds.

Vision Requirements: Close vision (clear vision at 20 inches or less); color vision (ability to identify and distinguish colors); depth perception (ability to judge distances and spatial relationships); ability to adjust focus (bring an object into sharp focus) .

Tribal Preference Policy

In accordance with the TERO Ordinance 93-0-01, Tribal Preference will be observed in hiring.

Veteran’s Preference

Preference will be given to qualified applicants claiming Veteran’s Preference who were honorably discharged from the U.S. Armed Forces