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If you are having a computer-related problem or need computer equipment please use the IT Work Order form to request help:

Download the IT Work Order as a PDF form here, print it, fill it out, and FAX it to 493-1635,
download the IT Work Order as a MS Word document here, fill it out and FAX it to 493-1635, or email it to the helpdesk

       You can also call the IT Help Desk at 493-1675 to report issues.

If you need computer access, email, or access to other services, such as RPMS fill out the CARF:

Computer Access Request Form (MS Word) Computer Access Request Form (Fillable PDF)

This form needs a supervisor to sign and approve it and then it can be FAXed to (530) 493-1635 for processing

Setting up and using voicemail on a VOIP Phone

This is a basic guide to explain how to set up your greetings and how to access your messages on a VOIP (voice over IP) phone.

To access voicemail functions you can dial *97 or press the Messages button on your phone (if the button doesn’t work please contact IT dept and we will set it up for you.)

Upon entry to voicemail you will be prompted for your password. By default, the password is set to the extension of the phone. The phone will guide you through a setup which includes changing your voicemail password.

After the setup, upon entering your voicmail you will hear the following prompts:

            Press 2 to change folders (These are various folders where different types of messages can be stored which we normally don’t change or use).

            Press 3 for advanced options (Not used at this level).

Press 0 for Mailbox Options (To setup or change voicemail options)

            Press 1 to record unavailable message (when you are away from the phone)

            Press 2 to record busy message (When set to “Do Not Disturb”)

            Press 3 to record your name

           Press 4 to manage temporary greeting (use to temporarily change your normal message when you are on travel or for other change of circumstance)

            Press 5 to change password

When you receive a new message the message light will be on or flashing. Dial *97 or press Retrieve or the Messages button to open your voicemail. You will hear the following prompts:

            Press 1 for new/old (old if you only have saved messages) messages

            Press 2 to change folders (normally not used)

            Press 3 for advanced options (Not used at this level).

            Press 5 to repeat current message

Press 7 to delete message

            Press 8 to forward message

            Press 9 to save message

Press 0 for Mailbox Options

Press * for help

Press # to exit

(These are pretty much self-explanatory).

Upon opening a new or old message advanced option gives you the following choices:

           Press 1 to send a reply

           Press 3 to listen to envelope information (time and date of message)

           Press * to return to the main menu

Message light will go off a few moments after you exit voicemail.

If you have any questions on usage you may call 493-1675, the helpdesk, for assistance.


Checking voicemail from an outside phoneline

To check your messages from an outside line you will need to dial the main office where you work (e.g. 493-1600)

Once you hear the Interactive Voice Recording Press *, dial your extension at the prompt (Comedian Mail, Mailbox) and then your voicemail password.

You can then follow the instructions above for accessing your voicemail and mailbox options.


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